Privacy Policy

Master Your Voice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nezxal.pro/ and use our communication training services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out consultation request forms
• Contact us through our contact page
• Subscribe to our newsletter
• Register for our training programs
• Communicate with us via email or phone

This information may include:

• Full name
• Email address
• Phone number
• Areas of interest (interview preparation, public speaking, presentation skills)
• Your communication goals and challenges
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to track visitors across websites (Facebook Pixel)

You can control cookie preferences through your browser settings or our cookie consent banner.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to your consultation requests, schedule training sessions, and provide our communication coaching services
• Communication: To send you information about our services, respond to inquiries, and provide customer support
• Personalization: To tailor our coaching programs to your specific needs and goals
• Marketing: To send you newsletters, promotional materials, and updates about our services (with your consent)
• Analytics: To analyze website usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To maintain records, process payments, and manage our business

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Consent: You have given explicit consent for processing your personal data
• Contract: Processing is necessary for the performance of a contract with you
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery services
• Analytics and marketing platforms (Google Analytics, Facebook)
• Payment processing
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Typically, we retain client information for 7 years after the last interaction, unless longer retention is required by law or you request deletion sooner.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences

7.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)

7.4 Objection and Restriction

• Object to processing of your personal information
• Request restriction of processing

7.5 Withdraw Consent

• Withdraw previously given consent at any time

7.6 Opt-Out of Marketing

• Unsubscribe from marketing emails using the link in our communications
• Contact us to opt out of other marketing activities

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions
• Other legally approved transfer mechanisms

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (if you are a registered user)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

13. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, please contact us first. We will investigate and attempt to resolve any complaints.

If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

14. Cookie Policy Details

For detailed information about the cookies we use, please refer to our Cookie Policy. You can manage your cookie preferences through:

• Our cookie consent banner (appears on first visit)
• Your browser settings
• Opt-out tools provided by analytics providers

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

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